Our valued customer,

At Kiğılı, we work diligently to ensure your orders, prepared with the highest level of hygiene measures, are delivered to the courier safely and as quickly as possible. We request that your carefully prepared products be handed over to the courier company on the same day, and we contribute to the process by maintaining regular communication with our business partners to ensure your orders reach you as soon as possible. We inform you via SMS as soon as your products are handed over to the courier. After the courier company registers your order in their system, you can easily track your order from your "My Orders" page under your membership.

Especially when placing orders for gifts and special occasions, we kindly ask you to consider possible delays due to shipping, and we would like to remind you that placing your orders early is important in terms of meeting the targeted delivery times.

The product(s) you have purchased are checked for stock availability at our E-commerce Operations Center or our stores before being shipped. If your order contains multiple products and they cannot be sourced from a single stock center, to ensure your order reaches you as quickly as possible, they will be shipped separately from our E-commerce Operations Center or our stores to your delivery address, depending on stock availability.

The products you have purchased are shipped in special Kiğılı shipping bags or cardboard boxes according to the product type. We do not offer garment bags for any products, whether they have a hanger or not.

Thank you for your understanding, and we wish you good health.

Delivery

What hygiene measures are taken during order preparation and packaging?

We are taking and will continue to take all necessary precautions for the health of our valued customers and employees. All our team members have been thoroughly informed about protection and prevention methods within the framework of Covid-19 pandemic measures. Our headquarters and logistics warehouses have been disinfected, and disinfectants have been placed at easily accessible hygiene points for our team members.

All areas where orders from Kigili.com are prepared are continuously disinfected at regular intervals. Thanks to our team members working with masks and gloves, we prepare your orders in the safest way possible. Your orders are prepared with the utmost care and minimal contact for you.

What is the shipping fee for online orders?

To make our products easily accessible, shipping is free for orders over 1,250 TL. For orders under 1,250 TL, the standard shipping fee is 44.99 TL.

Can I pick up my order from the store?

If you select the store pickup option, you can pick up your order from the store that is most convenient for you. You will be notified when your order arrives at our store.

How long will it take for my order to be delivered?

Orders placed on kigili.com are typically handed over to the shipping company within 1-7 business days (excluding campaigns and special occasions). You will be notified via SMS once your order has been handed over to the shipping company. Our 24-hour shipping service applies only to orders placed before 2 PM on weekdays for products marked "24-Hour Shipping on Weekdays," except during peak campaign periods! Orders placed on weekends or outside of business hours will be processed starting the next business day. During peak periods, the dispatch and delivery time of your orders may be slightly longer. The time it takes for your order to reach your address may vary depending on the average delivery times of the shipping companies, the volume of orders, and the city, district, and region where your address is located.