Delivery & Shipping Policy

At Kiğılı, we prioritize ensuring your orders reach you safely, quickly, and transparently . On this page, you can find all the essential information regarding the delivery process, shipping costs, shipping conditions, and potential delivery problems.

You can find clear, point-by-point answers to your delivery-related questions by using the headings below.

Delivery Times

Once your orders are confirmed, they undergo a specific preparation process before being handed over to our contracted shipping companies. Delivery time may vary depending on product stock availability, campaign volume, and the delivery address.

  • Orders are usually shipped within 1–3 business days .
  • Preparation time may be slightly extended during campaign and discount periods.
  • Delivery time may vary depending on your city/district and the regional workload of the shipping company.

The estimated delivery date will be sent to you via SMS and/or email when your order is shipped.

Shipping Fees

Shipping costs may vary depending on the basket total and seasonal promotions. Current shipping costs and free shipping limits can be viewed on the order summary screen.

  • Free shipping may apply to orders above a certain amount.
  • A fixed shipping fee applies to orders below the free shipping threshold.
  • The shipping fee will be added to your order total and shown to you during the payment process.

For information on shipping costs during return and exchange processes, please see our Return Policy page.

Shipping Companies & Shipment Tracking

Your orders will be delivered to your address via our contracted shipping companies. Once your shipment is handed over to the courier, your tracking number will be shared with you via SMS and/or email.

  • You can track the status of your shipment using the tracking number provided to you.
  • You can access real-time status information through the shipping company's website or mobile application.
  • The shipping tracking link can also be found on your order details page.

Problems that may occur during delivery

Although rare, various problems can occur during the delivery process. In such cases, we can quickly resolve them by following the steps below.

Delivery of Damaged or Deformed Products

  • If you notice any visible damage to your package, we recommend having the delivery person prepare a damage report in your presence.
  • If you find any damage to the product, take photos of the product and its packaging.
  • Please contact our customer service with your order number to inform them about the situation.

Incomplete or Incorrect Product Delivery

  • If there are discrepancies between the contents of your order and the products delivered, please check your order details first.
  • Please take photos of the missing or incorrect items and send them to us along with your order number.
  • After inspection, the missing item will be sent to you, or a free return/exchange process will be initiated for the incorrect item.

Mail Not Deliverable / Not Found at Address

  • If you are not at the delivery address, the shipping company may attempt a redelivery according to their regional procedures.
  • In some cases, your shipment may be held at the nearest cargo branch for a certain period of time.
  • You can check the current status of your shipment using your tracking number.

Frequently Asked Questions (FAQ)

How many days will it take for my order to be delivered?

Orders are usually shipped within 1-3 business days , depending on stock and address availability. Delivery time may vary depending on your city/district and the workload of the shipping company.

My order is delayed, what should I do?

First, you can check the current status of your shipment using the tracking number provided. If the delay continues, you can contact our customer service team to create a support request.

What happens if I'm not at the address during delivery?

If you are not at the address, the shipping company may redeliver the package or hold it at the branch for a certain period. For detailed information, please refer to the instructions on the shipping tracking screen.

I received a damaged product, what should I do?

You can take photos of the product and the shipping packaging and contact our customer service with your order number. After review, the free exchange or refund process will be initiated.

Where can I find my shipping tracking number?

Once your order is shipped, you will receive your tracking number via SMS and/or email. You can also access tracking information in the "My Orders" section of your account.

Our Other Policies

You can find more detailed information about the delivery process on the following pages: